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Current Shipping Info

Due to the voorjaarsvakantie regio Noord ( from February 17 untill 25th) our delivery could take a day longer than normal

 

Shipping Holidays Sinterklaas and Christmas,

Around the holidays shipping will always take longer than normal. We advise to always take in account a minimum of 2 shipping days. We are trying to pack every order on the same day, but please consider that we also have more order than regular, so it could take us a little longer.

During the Christmas break - Dutch: kerstvakantie, we will not pack and ship orders every day, but probably every other day. So please take in account that delivery will take a little bit longer.

 

On this page we list the most current shipping information. If the shipment is different than usual, such as when we visit trade fairs, are absent for training, during holiday periods or around the holidays, we will inform you below. If there are no details, orders that are ordered and paid for before 2 p.m. are normally shipped the same working day.

 

When ordering, I did not see that you are on vacation, do I really need the products immediately?
Very unfortunate, but in such a situation there are two possibilities. You can indicate that you still want to wait, or you can cancel your order. In that case, orders will really be canceled and credited after our holiday.

 

I just ordered something before my holiday, but I want to exchange it / it is broken.
Send us an email that you want to exchange - or return something. We cannot accept returns during our holiday period, but please send your product in after we get back and it will be processed asap.

 

I placed an order, but I don't think the payment went well. Can you check if it has been paid?
In this case, send an email and we will try to check it for you. Response may take 48-72 hours.